MTN Ghana BlackBerry users to receive compensation

MTN Ghana, says it is offering compensation to its Blackberry users for the global interruption of Blackberry services that occurred last week.

The compensation, which is being offered to all MTN Ghana’s affected customers on the Blackberry service, comprises a four-day fee waiver.

Announcing the compensation today via a press release, Mrs. Cynthia Lumor, Corporate Services Executive, MTN Ghana, said; “We care about our customers, and we are aware of the inconvenience our Blackberry subscribers experienced during the service interruption. That is why, even though the BlackBerry disruption was caused by an incident outside our control, we will waive four days of subscription of our affected pre-paid Blackberry subscribers, and four days of rental for our affected post-paid BlackBerry subscribers.”

Blackberry services, including messaging and web browsing on BlackBerry, were halted across many parts of the world as a result of a hardware failure in the network infrastructure of Research in Motion (RIM), the global provider of BlackBerry services.

The incident affected Blackberry subscribers in Ghana including MTN subscribers.

By Edmund Smith-Asante