Airtel Ghana compensates its BlackBerry users after global outage

Airtel Ghana on Friday says it has offered its BlackBerry customers a service waiver following a global outage attributed to the service provider Research in Motion.

Research in Motion has now fully restored data services to its BlackBerry devices.

A statement forwarded to the Ghana News Agency by Mavis Kumi, Public Relations and Web Coordinator, Airtel Ghana, said the BlackBerry outage was caused by a hardware error, which halted messaging and Web browsing across many parts of the world, disrupting services for 3 days.

The disruptions began in Europe, the Middle East, Africa and India early in the week and later spread to North America.

Mr. Philip Sowah, Managing Director of Airtel Ghana stated: “We were concerned about the inconvenience this had caused all our BlackBerry users last week and as a sign of goodwill to our customers, agreed to compensate both our pre paid and post paid customers for the inconvenience as best we could.

“For our pre paid customers, we have added three days to their next subscription. We have communicated this to our inconvenienced customers through SMS.”

“For our Post Paid customers; who are customers paying their bills at the end of every month, we have also waived three days off the BlackBerry monthly rental for the month of October,” Mr. Philip Sowah added.

The three day waiver will be reflected in the monthly bill sent to all our post paid BlackBerry users for the month of October.”

Airtel clarified that although the root cause emanated from the global provider of the services, the telco service provider was willing to offer the extension as a token compensation for its customers.

Source: GNA