Mobile dealers commend NCA for imposing fines on telecom companies

The Association of Independent Mobile phone and Credit Dealers (ASIMODE) has commended the National Communications Authority (NCA) for the bold steps taken to impose heavy fines on the five regulated services providers.

A statement signed by Nii Adjetey Sowah, president and copied to GNA, said that the networks had the ethical responsibility as stewards to provide quality service which was a prerequisite condition for the issuance of their various licenses.

Ghanaian mobile subscribers have been taken for granted for far too long and the tide must change to enable the citizenry and businesses have value for their money,” the statement said.

It said although the association had set in place the strict implementation of the telecommunication policy and regulatory decisions, the possibility of achieving the objective of growing the wealth of indigenous social and technical knowledge to inform, enhance and sustain the development of Ghana as a productive player in global information society could not be denied.

The statement said ASIMODE was happy that the action of the (NCA) had vindicated the advocacy action under the theme “ensuring high quality of service delivery” implemented a year ago by the association.

The statement said the campaign focused on breaking the barrier on consumer ignorance which had led to fraudulent and deceptive business practices in the telecommunications industry.

“Our expectations are that there will be high quality of service delivery and strict enforcement of customer protection law which must encompass minimum standards, universal service obligation and customer service guarantee.

The statement called on government to check the abuses on the part of the networks as they engaged in both wholesale and retail business to detriment of the Ghanaian indigenous retailers.

Source: GNA