Metro Mass takes steps to improve on customer service in Tamale

Metro Mass Transit Limited is working to address the challenge of poor customer service in Tamale, with measures such as in-service training on best customer care for officials of the Tamale Depot being put in place.

Mr Malik Ibrahim, Tamale Depot Manager, told the GNA in an interview that best customer service practice was a crucial element to the success of organizations in the service delivery sector.

He said plans were advanced to end the challenge of frequent bus delays and breakdowns in the region as well as improving facilities at the Tamale terminal.

Mr Ibrahim said officials had started education campaign to sensitize passengers on the need to pay the right fare as well as demanding a ticket for all monies paid to conductors.

He said seven routes would be added to the four existing routes and the new ones are Tatale, Nalerigu, Damongo, Sawla, Bimbila, Saboba and Chereponi.

He said one of the challenges confronting their operations was the un-motorable nature of the roads and construction of unauthorized speed ramps and urged the appropriate authorities to halt the construction of the ramps because they damage the buses.

Source: GNA