Vodafone Ghana’s fixed broadband service suffers technical hitches

Vodafone Ghana is encountering some technical problems with its fixed broadband service.

Some customers of Vodafone during the week have had their internet connectivity not functioning. A typical example is online media outlet Ghanabusinessnews.com whose internet was not working for a week until it was fixed yesterday January 3, 2013.

A salesperson at the High Street Office of Vodafone told Ghanabusinessnews.com that they are having problems with the internet of late.

Admitting the hitches, the telecoms company told its Facebook fans today January 4, 2013 that they have been experiencing some technical issues with the fixed broadband service.

“Some fixed broadband customers are experiencing a loss of data or are unable to browse after buying a bundle,” Vodafone said.

According to the service provider, it is working to make sure the problem is rectified and “all lost data is credited back to customers within 72 hrs”.

Vodafone recently have been facing some class action and demonstration from some of its customers after the company revised its broadband fixed service policy and price. It used to be GH¢45.00 for an unlimited use of data per month, but now capped at 15GB of data per month for GH¢65.

Vodafone has defended its cap move saying the hitherto lower price and unlimited data service was not economically viable and does not give value for money.

Clarifying the issue to journalists on Wednesday, Mr Tara Squire, Head of Consumer Marketing, said previously, business customers using the fixed broadband service subscribed to the residential bundles, which were specifically designed for home use, the Ghana News Agency reported.

Some consumers as well as businesses, he said, were accessing over a 750GB of data per month as compared to the 7GB consumed by a majority of the home use customers. “This distribution of bandwidth was unfair to the home user as it degraded their internet experience,” he added.

According to Mr Squire, the new broadband bundles had been designed to suit every lifestyle including those, who require a lot of bandwidth for either business or personal consumption.

By Ekow Quandzie