The National Communications Authority (NCA) of Ghana has lifted the directive it put on one of Ghana’s biggest mobile telecoms firms, MTN to cease selling and/or adding SIM cards.
The NCA last year November 30, 2012 directed Scancom Ltd, owners of MTN, to cease selling new SIM cards following the spate of service disruptions on their [MTN] network.
But in a statement issued by the Director General, January 22, 2013, the NCA said since the directive, the Authority has been monitoring quality of service Key Performance Indicators (KPIs) – that is call drop rate, call setup time, call congestion rate, and stand-alone-dedicated control channel congestion rate on the MTN network.
According to the Authority it notes the continual improvement in the KPIs compared to the situation immediately preceding the directive.
The NCA stated that Scancom has since the directive engaged the Authority to define and implement procedures to improve customer experience including intensification of 24/7 network monitoring to deal expeditiously with unforeseen situations that may arise; Back office support engineers providing 24/7 support with special teams providing on-site support daily; Collaboration with partners to improve response time and formation of a special crisis management team to deal expeditiously with any crisis situations.
“Considering the continual improvement and the aforementioned engagement with the Authority to improve customer experience, the Authority, with immediate effect, has lifted the directive of November 30, 2012 to MTN to cease selling and/or adding new SIM cards/subscribers to MTN network until further notice,” the NCA said on its website.
MTN has more than 11 million subscribers in Ghana.
By Ekow Quandzie