GCB Bank celebrates Customer Service Week

The GCB Bank Limited has dropped the normal banking professional uniform to adopt other professionals’ uniform to mark customer service week from Monday October 2, to Friday October 6.

All GCB Officials within the Customer Service week are to identify with and wear the professional dresses of Nurses, Doctors, Teachers, Farmers, Lawyers, Traders, Construction Workers, Security Officials, among others during official working hours at all branches of the Bank.

Ms Edinam Sarbah, Loan Officer at the Safe Bond Branch at Tema, told the Ghana News Agency in an interview that adoption of other professional dress code was simply to associate with our customers share in their profession and link the entities with GCB.

“At GCB we are a family…we consider our customers as our family members and not just as clients,” she said.

At the Safe Bond branch GNA observed that most of the workers were wearing Reflector Vest as a form of identification with Clearing Agents at the Tema Port.

Mr. Richmond Acquah, a worker at the Safe Bond branch, explained that the rationale for wearing the reflectors vest was due to their close association with Clearing Agents at the Port. 

“Other professional staffs are happy seeing GCB Staffs wearing their operational attire, to us it’s refreshing to wear something else to work,” he said.

Mr Vitalis Obimpeh, a National Service Personnel at GCB Liberty Branch, described the Customer Service Week as a good initiative of the Bank to put smiles on the faces of customers as they entered the premises to transact their businesses.

At the GCB Liberty Branch at Tudu in Accra, GNA observed that some workers dressed as Police Officers, Fire Service Personnel, Doctors, among others which has created a community of workers at the banking hall.

Source: GNA