Metro Mass to train staff on client relations

The management of the Metro Mass Transit (MMT) Limited would soon commence a training programme for its staff aimed at addressing attitudinal and behavioral challenges.

The training would be organized for drivers and other supporting staff because management of the MMT had received complaints from clients concerning the misconducts of some MMT staff.

Alhaji Malick Gombilla, Northern Regional Manager of MMT, told the GNA in an interview that the training was necessary due to the constant complaints about misconduct of some drivers.

“There have been instances where some passengers insult drivers, where security personnel on board had to intervene because of poor human relations and bad behavior of some of the drivers. Working with the public is not easy and there is the need to regularly equip our staff with skills to offer clients the best service,” he said.

Alhaji Gombilla also appealed to the government to consider reshaping some of the key roads in the Northern Region to enhance economic growth and to ensure longer lifespan of vehicles plying the roads.

He said some of the roads linking Tamale were so deplorable that vehicles plying there were constantly breaking down and stressed the importance of working on the roads.

“About 80 per cent of the routes that our buses ply are in bad shape. This is affecting our fleet of buses and we have to spend more resources to fix them when they break down,” he said.

The situation, he said, worsened during the raining season and that, “Sometimes due to the slippery nature of some of the roads, passengers had to alight to enable the bus to cross sections of the road, a situation which is always uncomfortable to passengers”.

Alhaji Gombilla said although services of Metro buses in the Region covered over 90 per cent with 25 routes, they were in need of additional 45 buses to be able to meet the demand in all the districts.

Source: GNA