Hotels should strive for good customer care – Paul Okoh

Mr Paul Okoh, Member of Parliament for Asutifi North, at the weekend, called on players in the hospitality industry, to apply themselves to good customer service delivery to attract and retain clients.

He stressed that good customer service is the life wire of every industry, adding that unless people in the hospitality service takes customer care seriously, their business ventures “would be out of steam”.

Mr Okoh made the call when he inaugurated a GH¢500,000-hotel facility at the Pokuase Ridge in the Ga West District of the Greater Accra Region.

The facility which is equipped with 18 guest rooms, a state of the art fitness centre, kitchen, internet café, restaurant and a conference room, is known as “Dokua Royal Hotel”.

Mr Okoh emphasised that good customer relations had become an important paradigm in modern business such that customers who feel they had been poorly treated would easily spread the news to discredit management and to make the company to suffer goodwill among the public.

He stressed: “If a customer feels bad about how he or she has been treated, he or she will tell her friends about it. Before you know you’re out of business.”

Mr Okoh reminded management of the hotel to develop proper maintenance culture to preserve the edifice.

He said the hotel administrators need to adopt an open communication method, which stimulates meaningful voluntary contributions of ideas and suggestions from subordinates for posterity.

Nana Yaw Ankomah, Chief Executive Officer of the  hotel, said the business entity seeks to provide fresh option to customers who want to break from the hustle and bustle of city life to the serene atmosphere and comfort generated by the panorama of mountains and ridges and the vegetation breeze surrounding the hospitality facility.

He gave the assurance that customers could count on comfort and value for money as well as the facilities to be provided by the hotel.

Source: GNA